Error: "There Was a Problem Verifying Your LawPay Account" Message When Attempting to Set Up Clio Payments

Issue:

• Red banner error when trying to "Sign in using LawPay"

Environment:

• Clio Manage
• LawPay

Additional Information:

• How to Contact LawPay Support?

Cause:

• You're using LawPay Legacy, a type of LawPay account not accessible with Clio Payments

Resolution:

Reach out to LawPay to get an application for the newest version of LawPay