Clio Gmail Add-on Not Visible in New Gmail

Issue:

• Clio Gmail Add-on Not Visible / not showing in New Gmail
• Can't see gmail Add-on
• Clio add-on in the sidebar has disappeared or is missing

Environment:

• Clio Web App
• Gmail

Additional Information:

n/a

Cause:

• Google add-on technology is powerful, but has some limitations.  The add-on needs to act on a selected email to start. If an email is not yet selected by the user, to save resources, in Google’s implementation it will not load the add-on.

Resolution:

1. Ensure that the Clio for Gmail Add-on is installed by visiting the manage apps page.
2. Ensure that the Gmail Add-on sidebar is not hidden by clicking on the small arrow in the very bottom right hand corner of your screen.
3. Navigate to a list of emails in Gmail using the navigation bar on the left.
4. Select an email or thread from the list provided.
5. Once selected, the Gmail interface will determine which add-ons to display.
6. Gmail will display the relevant add-ons for the user selection.