KCS - Security Alerts from Google sent to new users of Clio Add-on for Gmail

Issue:

  • As a new user to the Clio Add-on for Gmail you have received the following email:

Environment:

  • Clio Web App
  • Gmail

Additional Information:

n/a

Cause:

  • As a user you have recently added the Clio Gmail Add-on to your Google Gmail account.
  • To help protect your account, Google will send you an email message whenever a new add-on is added to any of your Google services (Gmail, Docs, Sheets etc).  The goal of this message to confirm the name of the add-on, the affected google account and the access permissions that add-on requires to function.

Resolution:

  1. No actions need to be taken from the google email.
  2. Users can navigate to to check their account activity log  https://myactivity.google.com/
  3. Users can contact their GSuite Admin resource to confirm that the Clio for Gmail add-on was added to their Gmail account.

Google Resources:

Check your account activity

If you have any concerns about activity on your google account, your account activity can be checked by navigating directly to https://myactivity.google.com/  to check their account activity log.

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