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"Invalid Authorization Request: Bad_request" When Signing into Clio Launcher

Issue:

  • Error when signing into Clio Launcher
  • "Invalid Authorization Request: Bad_request" with Clio Launcher
  • Clio Launcher authentication error

Environment:

  • Clio Manage
  • Clio Launcher

Additional Information:

When selecting a region, you must either select Europe or United States unless you are sure that you are on the Canadian server. If you are unsure, contact Support.

Cause:

This is caused by selecting the region of your firm and not the region of the server that your account is on. This is most common with Canadian firms. If you are unsure of which server you are on, contact Support. 

Resolution:

  1. Choose the correct region

 

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