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I Cannot See a Document Shared by a Clio Connect User/Client


  • Unable to view documents that a client share with me
  • Why Can't I see a Folder that a Clio Connect user shared with me


  • Clio Manage

Additional Information:



  • The document was uploaded outside of the shared folder.
  • The document was not successfully uploaded by the Clio Connect client. To confirm if a Clio Connect user has successfully uploaded a document, click here.


  1. Open the contact page
  2. Go to the Clio Connect subtab
  3. All documents uploaded by the client should be visible here even if they are outside the shared folder


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