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Data Escrow in Amazon AWS Folders not Matching Folder Names in Clio

Objective:

  • Why do my folders in the Data Escrow account not match the folder names in Clio

Environment:

  • Clio Manage
  • Amazon AWS

Additional Information:

n/a

Procedure:

Folders in Amazon AWS through the data escrow will only Match the contact folder and matter folder names in Clio. All subfolders or individual files will be contained in a folder on its own and be labeled as id.#########. At this time it would not be possible to rename those folders to match the folder names in Clio and would require to be manually renamed.

If you are looking for a directory list for how the id.####### folders are referenced in Clio, please let our support team know by phone (1-888-858-2546 ext 2) or by the Live Chat option in Clio and a feature request will be submitted on your behalf to the Development team to let them know you would be interested in a feature like this.

 

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