This article may be out of date!
Visit the New Knowledge Center

Why Did I Have a Chargeback for More Than the Bill Amount?

Objective:

  • Why Did I Have a Chargeback for More Than the Bill Amount?

Environment:

  • Clio Manage

Additional Information:

Answer:

If multiple payments were charged to your client and they are all disputed then the bank may bundle the charges into a single dispute. The Bill will then have a dispute for the total amount of all charges. Unfortunately, the bank does not specify which bills were disputed and instead only gives us the information for one bill.

We recommend that you should run the client ledger report to make sure from a client level that the account is balanced.

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality