Introducing The Law Community, the online community just for Clio customers. Sign up now.

"Invalid authorization request" Error Showing When Logging into Outlook Add In

Issue:

  • When I open the Outlook add in and choose Canada, the "Invalid authorization request. The provided client_id is incorrect. If this error persists, please email us at support@clio.com" error comes up

Environment:

  • Outlook

Additional Information:

  • n/a

Cause:

Your account is under a different country's server.

Resolution:

Choose a different country when logging into the Outlook Add in.

Even if your address is in Canada, your account may be under Clio's North American server.  For that reason, you would need to choose North America. 

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality