- When I open the Outlook add in and choose Canada, the "Invalid authorization request. The provided client_id is incorrect. If this error persists, please email us at firstname.lastname@example.org" error comes up
Your account is under a different country's server.
Choose a different country when logging into the Outlook Add in.
Even if your address is in Canada, your account may be under Clio's North American server. For that reason, you would need to choose North America.