Learn how legal professionals use technology to adapt to consumer expectations in the 2021 Legal Trends Report

Why Is My Default Billing Rate Not Populating in the Outlook Add-in?


  • Why Can I Not See Billing Rates in the Outlook Add-in?


  • Clio Manage

Additional Information:


Please ensure your Billing Rate Visibility is set to All and that you have a Default Billing Rate set on your User.

To change your Billing Rate Visibility:

Have an Administrator on the Account go to Settings -> Manage Users -> Edit for your user, and update the Billing Rate Visibility Settings to All.

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality