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Long Error with Code Shows When Clicking File in the Outlook Add In

Issue:

  • When I click on File in the Outlook Add In, I get a long javascript error

Environment:

  • Outlook Desktop

Additional Information:

  • This is the error that shows up

Screen_Shot_2021-10-12_at_10.04.33_AM.png

Cause:

Office 365 (online version of Outlook) was disconnected from the Outlook Desktop version.

Resolution:

  1. Login to Office 365
  2. Click the Outlook icon on the left
  3. Click on a message you'd like to file
  4. Click the 3 dots on the right 
  5. Click Clio Outlook Add-In
  6. Click File
  7. Close and reopen the Outlook Desktop application
  8. If you're still encountering the issue, please contact our Support team

 

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