Question:
- Can I refund an eCheck?
- Can I refund an ACH payment that went into the Trust account?
Environment:
- Clio Manage
Additional Information:
- For instructions on how to disburse funds, please click here
Answer:
You are able to refund an eCheck payment made to the operating but not to the Trust account.
For eChecks in the operating account, go to Online Payments on the left-hand side, and you will see a "Refund" button.
For eChecks in the Trust account, you would have to Disburse the funds in Clio and refund the funds within your bank account.