KCS - How To Find Xero or Quickbooks Online Sync Errors


  • Figure out why credit notes/invoices/payments/contacts are not syncing
  • Review Bill Syncing errors


  • Clio Web App

Additional Information:

  • Note: there may be multiples pages of errors; you can find these by using the page numbers and navigation errors at the bottom right
  • Errors will only display after the sync has completed and if it failed to bring data over from Clio
  • Initial sync can take up to 24 hours to complete


  1. Go to Settings (the gear icon)
  2. Click on Bill Syncing
  3. Select either Xero or Quickbooks Online from the subtab
  4. Scroll to the very bottom of the page and check for any Sync failures or relevant error messages
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality