Objective:

• To fix a mistake made on a Trust/Client Request, as the payment was received in error
• Correct misapplied Trust/Client Fund deposits
• How do we Delete Trust/Client Request Deposits from Clio?
• Reverse Trust/Client Request Payment
• Remove Trust/Client Payment recorded in error
• How to disburse funds

Environment:

• Clio Manage

Additional Information:

• Once a payment has been received on a Trust/Client Request, it cannot be deleted (although credit card payments via Clio Payments can be voided up until the payment processing has completed). If a payment has been received in error, or if you need to return Trust/Client funds to a client, you must record a disbursement. See here for more details on why we do not allow deletions of Trust/Client Request Payments
• A negative entry will be created in the Trust/Client account ledger showing that the funds have been disbursed.

Procedure:

1. Navigate to the Transactions subtab of the Contact or the Matter (whichever you have assigned the Trust/Client funds to)
2. Select the Trust/Client account
3. Click Disburse/Release Funds
4. Fill in the relevant fields
5. Click Record Transaction
6. Once funds are disbursed, re-enter the payment as a new transaction within the Trust/Client account