KCS - How to Update Payment Information

Objective:

  • Updating Credit Card information
  • I want to pay for Clio
  • I want to pay for my subscription
  • Update Billing Information
  • Add new credit card number
  • "Whoops! There was an issue processing your Clio credit card payment."
  • There was an error in processing your credit card payment for your Clio account.
  • Subscription Payment Declined
  • What do I do when the card declines
  • Which credit card will be billed for my subscription
  • Change the credit card used to pay for Clio

Environment:

  • Clio Web App

Additional Information:

Only Clio Account Administrators or the Account Owner can update credit card info.

Procedure:

  1. Click on Settings
  2. Select Account and Payment Info
  3. Select Payment Info 
  4. Select Change Credit Card Information
  5. Enter in your new Credit Card information
  6. Save your changes

Or go to: https://app.clio.com/credit_card/edit 

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