Why isn't the Personal Dashboard Showing?

Objective:

• My Personal Dashboard isn't showing
• When I click on Personal Dashboard there is nothing there
• The Personal Dashboard page doesn't load

Environment:

• Clio Web App
• Practice

Additional Information:

Users will also need Reporting permissions in order to see the Performance Metrics & Detailed Annual Report.

Possible Causes:

• Billing Rate Visibility for the User was set to None.
• The Clio user doesn't have Billing permissions.
• The Personal Dashboard has been turned off for the entire firm. Email Clio Support at Support@clio.com or call at 1-888-858-2546 x2.