2017

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KCS - How to Correct the Google Authenticator App for Android

Objective:

  • Re syncing the Google Authenticator app
  • Fixing Two Factor Authentication

Environment:

  • Google Authenticator Android mobile application

Additional Information:

These steps will refresh the Google Authenticator app, solving any synchronization issues that could arise when using Two Factor Authentication. This process is only available on the Android version of the Google Authenticator app.

Procedure/Solution/Answer:

  1. On your Android device, open the Google Authenticator app
  2. In the top right corner, touch the 3 dots
  3. Select Settings
  4. Select Time correction for codes
  5. Select Sync now 
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