KCS - Why Are My Hours on the Dashboard Different Than the hours Within My Time Entries

Objective:

  • The hours on the Billable Hours Target are different than my actual Time Entries
  • Dashboard different than Activities tab
  • Does the Dashboard take into account Time Rounding?

Environment:

  • Clio Web App
  • Practice Dashboard
  • Time Entries

Additional Information:

n/a

Answer:

  • Only Time Entries that are associated with a Billable Matter will be added to the Practice Dashboard within the Billable Hours section. If a Matter is set as non-billable, or if the entries are not linked with a Matter, then the hours would not be included within these calculations.
  • If the entries are not linked with a Matter, then the hours would not be included within these calculations.
  • Hours on a Flat Rate Matter are not included in the Dashboard calculations. 
  • The Billable Hours Target does not take into account Time Rounding.
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