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User Can Not Access Certain Matters


  • Firm user is unable to access a Matter
  • Missing Matter
  • Able to view Matter within a Report but unable to locate or open Matter


  • Clio Manage

Additional Information:

  • If you are in New Clio, the error message will be : "Unable to view matter. You either don't have access to this matter or it doesn't exist."
  • If you are in the previous version of Clio, the error message will be: "The matter you are looking for does not exist."
  • If you are selecting the Matter within a Web Report, it may simply just navigate you back to the main Matters tab.


The Browser's cache needs to be cleared. 


The Matter Permissions is set to a single user or a Group 


Click here for instructions on how to clear your cache: How to Clear your Browser's Cache

If the issues persist, please complete the following steps: 

  1. Ask a user who has permission to see the Matter to view the Matter 
  2. Select Edit 
  3. Scroll down to the Matter Permissions
  4. Edit the Permission Settings 
  5. Select Update Matter


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