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Why Can't I Log Into Clio Manage?

Issue:

  • I cannot/can't log into or access my Clio Manage account
  • User login does not work
  • User unable to access account 
  • Trouble accessing Clio
  • Why is Dashboard not loading? 
  • Why is Clio making me reset my password?
  • Error message "Couldn't log you in with that email/password combo. If you're stuck, you can reset your password."
  • Error message "The page you were looking for doesn't exist."
  • Unable to log into Clio
  • Login Issues
  • Cannot Login To Clio Manage

Environment:

  • Clio Manage

Additional Information:

Cause:

  • Listed below are multiple steps that are likely causing this issue.

Resolution(s):

  • Make sure that you have already clicked on the initial Sign up/Activation link that was sent to you by your attorney/professor.  If you can't find it, please get your attorney/professor to resend it or contact Support
  • Ensure that you are logging in using the correct email address and password (see here)
  • Ensure you are attempting to log into the correct regional server for your location: 
      • For Clio Manage, go to app.clio.com
      • For Clio Manage in the EU/UK, go to eu.app.clio.com
      • For Clio Grow, go to grow.clio.com
      • For Clio Grow in the EU/UK go to eu.app.grow.clio.com
  • To determine which server you are in, consult with another user at your firm, and see here
  • Ensure that the web browser or password application is not remembering old login information
  • Attempt a password reset (see here), then attempt to log in
  • Verify with an Administrator of your Clio account that you are enabled as a user in the account
  • If you are a Clio Connect user, verify with your firm that you are enabled as a Clio Connect user in the account
  • If you are the Primary Subscriber, consider whether the Account may have become suspended as a result of an error with your payment
  • Ensure that your browser is up to date, and using the latest version. Older browsers may not log you in correctly
  • Wait 10 minutes and attempt to log in again (Clio will throttle logins after 10 failed attempts) (for more information, see here)
  • Ensure that your Firewall and or Proxy Server is not blocking our URL (This can be checked on your router, and varies from router to router)
  • If you are still encountering issues, please contact our Support Team here

 

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