KCS - How to Enable a Past User

Objective:

  • Re-enable someone who was disabled
  • Reable a member of the firm
  • Reactivate a firm user
  • Activate a previous user

Environment:

  • Clio Web App
  • Manage Users

Additional Information:

  • Only users with Administrator permissions can activate and deactivate other users
  • On Monthly Subscriptions, enabling a previously deactivated user will impact your next monthly billing
  • On Annual Subscriptions, you must have an available license in order to activate a previous user

Procedure:

  1. Go to Settings
  2. Click Manage Users
  3. Click on Filter at the top-right
  4. Select Show All Users
  5. Click Activate below the applicable user's name
  6. Click OK to confirm the change
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