KCS - Why Can't I See My Closed Matters In OneDrive?

Objective:

  • I can't see my closed Matters in OneDrive, why?
  • Is it possible to make my closed Matters viewable in OneDrive?

Environment:

  • Clio Web App
  • OneDrive
  • Settings
  • Documents > Document Sources

Additional Information:

n/a

Answer:

The reason you can't see the closed Matters in you OneDrive is because the "Synchronize matters with a status of" is set to either: Open or Open and Pending. A specific setting change in your Document Sources is required in order to show the closed Matters. This article How To Show Closed Matters In OneDrive will guide you through the process of making the changes. 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality