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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them here.
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Why Can't I Delete or Move a File I Shared With my Attorney?

Objective:

  • Can't delete or trash a document that I shared with my attorney
  • Can't move a document or folder
  • Can't edit a file I uploaded to my Clio Connect account
  • Cannot delete a file I uploaded to Clio Connect

Environment:

  • Clio Connect

Additional Information:

This applies to uploading documents from a Clio Connect account.

Answer:

You can upload files/documents and folders to your Clio Connect account, however as they are immediately shared with your attorney, you cannot delete or move these once uploaded.

This is intended functionality to prevent accidental deletion of important documents.

Please contact your attorney to make changes to uploaded documents.

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