KCS - My Card Failed To Bill. What Happens Now?

Objective:

  • I got an email saying my card didn't process
  • If my card fails to process what happens? 
  • I'm receiving a Payment Error 
  • I'm locked out of my account, how can I access my account to update payment?
  • My account is suspended; how can I get this unsuspended?

Environment:

  • Clio Web App
  • Settings
  • Account and Payment Info 

Additional Information:

Please note that Clio will only hold information pertaining to a canceled account for 90 days after cancelation. After the 90 days have passed the data will be purged from the Clio system as per our Terms of Service.

Answer:

When a card fails to process the Clio account moves from a Paid state into Payment Error. After the card fails to process three additional attempts the account moves into a Suspended state. If the account is in a Suspended state for 30 days and a card has not successfully the account is then Cancelled.

If the Account is Suspended or Cancelled you can contact Clio Support on 1 888 858 2546 Ext 2 to have the account re-enabled.

 

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