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Why Can't I See the Clio Folder?

Objective:

  • Other Firm users are unable to view the Clio Folder in GoogleDrive 
  • Accessing the Clio Folder in Dropbox
  • Locating the Clio Folder in Box 
  • Viewing the Clio Folder in OneDrive 

Environment:

  • Clio Web App 
  • Box
  • Dropbox
  • OneDrive
  • Google Drive

Additional Information:

  • The firm member that set up the sync will have to open the third party Document Source that was originally connected to Clio, and Share the Clio folder with your Firm members. 

Answer: 

  • Third party Document Sources require you to Share the Clio folder with other users. It won't automatically Share the Clio folder with your firm members.
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