KCS - Quickbooks Error Code (6000)

Issue:

  1. Quickbooks Sync Failures display Error Code (6000): Business Validation Error: You must set a transaction amount
  2. Quickbooks Sync Failures display Error Code (6000) Business Validation Error: You can not modify a list element that has been deleted

Environment:

  • Clio Web App
  • Bill Syncing
  • Quickbooks Online

Additional Information:

To find Quickbooks errors: Click Here

The error message will further specify what information it is looking to adjust, so this means it will say Payment, Credit Note, Tax, etc. There should be no effect to the sync.

Cause:

  1. A transaction was entered as $0.00. Possible multi-matter bill where they entered a payment for one of the Matters but didn't pay the others. 
  2. A Contact in Quickbooks Online was made inactive.

Resolution:

  1. Go into the specific payment / credit note / tax line, and enter an amount in the payment field.
  2. Activate the Contact within Quickbooks.

 

 

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