KCS - How to Cancel a Clio Account

Objective:

  • End Clio account
  • Cancel account
  • Stop monthly billing
  • Cancel Clio Subscription
  • How to cancel my subscription

Environment:

  • Clio Web App
  • Payment/Account Information

Additional Information:

  • Please note that Account Administrators can cancel the Clio account at any time.
  • The account must be cancelled before your next renewal date in order to avoid further subscription charges.

Procedure:

  1. Navigate to the Settings panel (gear icon)
  2. Click Account and Payment Info
  3. Click Close Account
  4. Fill in all of the required fields 
  5. If directed, please phone support for verification
  6. Click Permanently Close Account

 

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