Conditional Statements Not Working After Generating a Document from Template

Issue:

• Conditional Statements not updating after generating a Word Document from Template

Environment:

• Documents
• Word

Additional Information:

N/A

Cause:

When using Conditional Statements and generating Word Documents from templates, you will need to take an additional step in order to update the fields within the generated Word Document.

Resolution:

1. Open the Word file after generating
2. Select all text within the document
3. Select F9 on your keyboard