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Two Factor Verification Code is Incorrect

Issue:

  • Error "Your verification code was incorrect"
  • 2FA codes are not working

Environment:

  • Authenticator app
  • iOS
  • Android
  • Clio web app

Additional Information:

Please note that some devices may not have Automatic as a choice, as it is already set to Use Network Provided to provide the local time and zone.

Cause:

Device's time zone is not set to automatic.

Resolution:

  1. Go to Settings
  2. Select General or General management
  3. Select Date & Time
  4. Choose Automatic  or Set Automatically 

 

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