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Two Factor Verification Code is Incorrect

Issue:

  • Error 'Your verification code was incorrect'
  • 2FA Codes aren't working
  • Time Zone must be set to Automatic

Environment:

  • Google Authenticator app
  • iOS
  • Android
  • Clio web app

Additional Information:

Combined steps for iOS and Android

Please note that some devices may not have Automatic as a choice, as it is already set to Use Network Provided to provide the local time and zone.

Cause:

Device's time zone is not set to Automatic

Resolution:

  1. Go to Settings
  2. Select General or General management
  3. Select Date & Time
  4. Choose Automatic or Set Automatically 

For more steps on how to resolve, click here

 

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