Issue:

• Error "Your verification code was incorrect"
• 2FA codes are not working

Environment:

• Authenticator app
• iOS
• Android
• Clio web app

Additional Information:

Please note that some devices may not have Automatic as a choice, as it is already set to Use Network Provided to provide the local time and zone.

Cause:

Device's time zone is not set to automatic.

Resolution:

1. Go to Settings
2. Select General or General management
3. Select Date & Time
4. Choose Automatic  or Set Automatically