Learn how legal professionals use technology to adapt to consumer expectations in the 2021 Legal Trends Report

Receive the error message "Business Address/Name is invalid"


  • I keep receiving the following message: "Business Address is invalid. Please enter only alphanumeric characters." 
  • Clio Payments error message during signup
  • What does the error "Business name is invalid" mean?


  • Clio Manage
  • LawPay

Additional Information:


You've entered non-alphanumeric characters


  • Enter only numbers and letters, and remove any punctuation in the address.
  • If you entered only alphanumeric characters and the error persists, contact LawPay Support for a manual enrolment. 
  • Double check with the firms W2 form for the firm name; sometimes, a slight difference such as a comma, could result in the error message. 
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality