How To Contact Your Attorney


  • Sending Secure Messages in Clio Connect
  • Wrong Address Notification Response
  • Contact Firm
  • Client contacts Clio Support directly


  • Clio Web App
  • Clio Connect

Additional Information:

  • Detailed steps for this process are also available on our Support page: Working with Secure Messages in Clio Connect
  • Note: You will only be able to send messages to members of the firm who have either sent you a message or shared something (Documents/Bill/etc.) with you through Clio Connect
  • Note: Should the inquiry be specific to the Firm ( i.e payment plan details), the recommendation would be to have the Client reach out to the Firm and/or Attorney directly. 


  1. Log into Clio Connect
  2. Click on the Communications tab
  3. Click on Add
  4. Enter the name of your contact at the firm in the To field
  5. Include a Subject and Body
    • Optionally, click on Attach a document to include an attachment with the message
  6. Click Send Message
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