Reserve your spot for the 2020 Clio Cloud Conference in San Diego —and save! Pre-sale passes available now until October 28, 2019

How Do I Void a Credit Card Payment through Clio Payments?


  • Accidentally recorded a Credit Card transaction and need to void it
  • Reverse a Credit Card Payment


  • Clio Web Apps

Additional Information:

There is a limited time window in which the Void option will be available. Payment processing can take 24 to 48 hours and the Void option will only be available within the Authorized state before the payment has been Completed.

If Void is not available, you can perform a Refund


  1. Navigate to the Bill
    • (via the main Bills tab or the Bills subtab within a Contact/Matter)
  2. Select View or the Invoice Number to open the Invoice
  3. Select the Clio Payments tab
  4. Locate the desired transaction and select Void


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality