2017

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KCS - How Do I Give Clio Support Remote Access to My Account?

Objective:

  • Authorize Clio to remotely access my Clio
  • Let Clio Support log into my Clio account

Environment:

  • Clio Web App
  • Email

Additional Information:

Clio Support will send an automated email from info@clio.com. If you do not receive the email, wait 5 minutes, and if you do not see the email check your spam filter. Once remote access is granted, access will be granted for four hours.

Procedure:

  1. Click the link provided in the email
  2. If you have not logged into Clio, log into Clio
  3. Click Yes, I consent

 

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