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KCS - How Do I Give Clio Support Remote Access to My Account?

Objective:

  • Authorize Clio to remotely access my Clio
  • Let Clio Support log into my Clio account

Environment:

  • Clio Web App
  • Email

Additional Information:

Clio Support will send an automated email from info@clio.com. If you do not receive the email, wait five minutes, and if you do not see the email check your spam filter. Once remote access is granted, access will be granted for four hours.

Procedure:

  1. Click the link provided in the "Requesting Access" email
  2. If you have not logged into Clio, log into Clio
  3. Click Yes, I consent

 

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