KCS - How Long Does it Take For Clio to Create a Matter Folder in 3rd Party Document Syncs

Objective:

  • Folder not created in Document Syncs
  • Can't find the Client or Matter folder in my documents program

Environment:

  • Clio Web App
  • Box.com
  • Dropbox
  • Google Drive
  • Microsoft OneDrive

Additional Information:

You can immediately create a Matter folder in a 3rd party document sync by clicking the Create Folder button in the Documents subtab of that Matter.

Answer:

Clio should create a Client and Matter folder within 5 minutes of the Matter being created in Clio. 

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