Issue:
- After changing a Matter's Billing Rate from Contingency to Hourly, all existing time entries show a rate of $0. In Time Entry, The Rate Hierarchy defaults to Activity Description Flat Rate, even though no Description has been selected
Environment:
- Clio Manage
Additional Information:
- N/A
Cause:
Switching from a Contingency to an Hourly Billing Rate does not automatically change the Rates for existing Time Entries
Resolution:
- Edit Time Entry
- Click the User drop down menu
- Select a different User
- Re-select the proper User
- This will refresh the Billing Rate for this Entry