Can you Refund Trust Requests?

Objective:

• Why can't I delete a Trust Request payment?

Environment:

• Clio Web App
• Billing
• LawPay

Additional Information:

• Trust Requests cannot be refunded on Clio as it goes into a Trust account, which requires stricter oversight than a deposit in the operating account. 
• For steps on how to do this within LawPay and reflect this within Clio, please see this article.

Answer:

You can refund Trust Request payments if you sign into LawPay and do a refund from there. It will be the only time that LawPay will debit your Trust Account.