- Why can't I delete a Trust Request payment?
- Clio Manage
- Trust Requests cannot be refunded on Clio as it goes into a Trust account, which requires stricter oversight than a deposit in the operating account.
- For steps on how to refund Trust Request payment within LawPay and reflect this within Clio, please see this article.
You can refund Trust Request payments if you sign into LawPay and do a refund from there [click here for steps]. This will be the only time that LawPay will debit your Trust Account.