KCS - Why is my Matter number called [Blank]?

Objective:

  • Update manual Matter Number

Environment:

  • Clio Web App

Additional Information:

For steps on how to disable manual Matter Numbering please see this article here.

Answer:

If the Matter number is [Blank], it is likely because the Matter Number Scheme is set to manual. When this happens, you will need to enter a Matter Number of your choice when you create or edit a Matter in the Matter Number field. If you leave this empty, then the Matter name will be "[Blank]"

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