This article may be out of date!
Visit the New Knowledge Center

Matter Number is Blank

Issue:

  • Matter Number is showing as "Blank"
  • Matter name is blank

Environment:

  • Clio Manage

Additional Information:

  • Be aware that changes made to the Matter Numbering Scheme can impact all existing Matter Numbers and are a Firm wide setting

Cause:

  • If the Matter number is [Blank], it is likely because the Matter Number Scheme is set to manual. When this happens, you will need to enter a Matter Number of your choice when you create or edit a Matter in the Matter Number field. If you leave this empty, then the Matter name will be "[Blank]"

Resolution:

Add a Matter Number

  1. Navigate to Matter
  2. Click Edit
  3. Enter in desired Matter Number in the appropriate field

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality