This article may be out of date!
Visit the New Knowledge Center

Why are some Maildrop forwarded emails ending up in the main Communications tab with no Matter attached?


  • When the Maildrop communication does not have a Matter associated.
  • MailDrop
  • Forward communications into Clio
  • Saving emails into Clio


  • Clio Manage
  • Communications
  • Contacts

Additional Information:

To find the Account wide Maildrop address, please see: Account wide Maildrop Address


There are two addresses to forward email communications to- one for each specific Matter, and an account wide email. The account wide email brings communications to the main communications tab, without a Matter number assigned to it.

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality