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Why are some Maildrop forwarded emails ending up in the main Communications tab with no Matter attached?

Objective:

  • When the Maildrop communication does not have a Matter associated.
  • MailDrop
  • Forward communications into Clio
  • Saving emails into Clio

Environment:

  • Clio Manage
  • Communications
  • Contacts

Additional Information:

To find the Account wide Maildrop address, please see: Account wide Maildrop Address

Answer:

There are two addresses to forward email communications to- one for each specific Matter, and an account wide email. The account wide email brings communications to the main communications tab, without a Matter number assigned to it.

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