- Customer deleted AlphaDrive Suite off their computer but when trying to download Clio Documents a pop up asks if they want to open the file with AlphaDrive Suite. Since AlphaDrive Suite was deleted off the computer the Documents won't open.
- Clio Web App
The AlphaDrive Suite Browser Connector extension is still enabled in your web browser. Please refer to this AlphaDrive Article provided by Faster Law for additional information.
- Click on the vertical ellipsis in the upper right hand corner of your Chrome browser window
- Click More Tools and then select Extensions
- Find the AlphaDrive Browser Connector extension and either disable or remove it
- Refresh your browser to download files as normal