Completed Clio Payments not Reducing a Bill's Outstanding Balance

Issue:

• Clio Payments show up as Completed on the view Bill page in New Clio but does not reduce the amount that is actually Due

Environment:

• Clio Web App

Additional Information:

N/A

Cause:

This is a known issue that has been reported to our Development team

Resolution:

Re-selecting the Bill Theme may fix this issue:

1. Go to the Bills tab
2. Click the Bill ID
3. Click Select Theme
4. Re-select the Bill Theme
5. Click Save

 

Refreshing the Bill may also fix this issue:

1. Go to the Bills tab
2. Click Edit under the Bill ID
3. Save Invoice