Issue:
- A "Site Cannot Be Reached" message is displayed.
Environment:
- Clio Manage
- McAfee
Additional Information:
If you have not recently downloaded any new security program or firewall, please contact our Support team via phone at 1-888-858-2546 (option 2) or live in-app chat.
Cause:
An installed firewall or security program is blocking access to Clio.
Resolution:
- Please whitelist the following from within the firewall settings: app.clio.com, eu.app.clio.com or ca.app.clio.com (depending on your region) and www.clio.com
- Review the details in relation to your specific error message here: Fix connection errors
- Ensure Clio has been added to the whitelist of your AdBlocker or anti-virus software.