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Clio Displays a White Screen with a "Site Cannot Be Reached" Message

Issue:

  • A "Site Cannot Be Reached" message is displayed.

Environment:

  • Clio Manage
  • McAfee 

Additional Information:

If you have not recently downloaded any new security program or firewall, please contact our Support team via phone at 1-888-858-2546 (option 2) or live in-app chat.

Cause:

An installed firewall or security program is blocking access to Clio.

Resolution:

  1. Please whitelist the following from within the firewall settings: app.clio.com and/or eu.app.clio.com (depending on your region) and www.clio.com 
  2. Review the details in relation to your specific error message here: Fix connection errors
  3. Ensure Clio has been added to the whitelist of your AdBlocker or anti-virus software. 
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