Issue:
- Error: Matter Description can not be blank.
- Matters failing when trying to bulk import Matters using the import tool
- Matter Import Failures
Environment:
- Clio Manage
Additional Information:
- To review the import errors you will need to select the ID under the ID column, which is on the left hand side of the imports page.
Cause:
- The Matters that had failed to import do not have information within the Matter Description column of the CSV that was imported.
Resolution:
- Select the Undo option on the right hand side of the imports page.
- Edit the CSV to populate the Matter Description column for all Matters.
- Re-import the Matters into Clio