Does Refunding/Voiding a Clio Payment also Refund/Void the Processing Fee?

Objective:

  • Will the transaction fee be refunded if the Clio Payment is refunded?
  • If I refund part of a payment, will I still be charged the processing fee for the full amount? 
  • Will the transaction fee be voided if the Clio Payment is voided?
  • If I void a payment will I still be charged the processing fee for the full amount?

Environment:

  • Clio Payments

Additional Information:

Refunds and voids will not create any additional processing fees. For more information on voids and refunds, please click here

Answer:

A refund will not negate any processing fees that were already charged on the initial transaction. However, a void will negate initial processing fees seeing that the transaction did not complete.

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