Objective:
- If I refund part of a payment, will I still be charged the processing fee for the full amount?
- Will the transaction fee be voided if the Online Payment is voided?
- If I void a payment will I still be charged the processing fee for the full amount?
Environment:
- Clio Manage
Additional Information:
Refunds and voids will not create any additional processing fees. For more information on voids and refunds, please click here.
Answer:
A refund will not negate any processing fees that were already charged on the initial transaction. However, a void will negate initial processing fees seeing that the transaction did not complete.