Do you have friends in your network who could benefit from Clio? Earn $250 for every friend that you refer! Find out how.

Not a Clio customer? Learn more about Clio's Legal Case Management Software
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Clio for Co Counsel / Clio Connect User Receiving Something Went Wrong Error when Trying to Download an Attachment to an Internal (formally known as Secure) Message

Issue:

  • Some Clio for Co Counsel / Clio Connect Users unable to download Documents attached to Internal Messages

Environment:

  • Clio Manage 
  • Clio for Clients

Additional Information:

n/a 

Cause:

Clio for Co Counsel / Clio Connect User tries to download an attachment to an Internal Message and receives this error: "Sorry, something went wrong. We’ve been notified about this issue and we’ll take a look at it as soon as possible. Please try again in a few minutes. If this error persists please email us at support@clio.com to let us know."

Workaround:

  1. Upload the attachment as a Document in Clio (How to Upload a Document in Clio)
  2. Share the Document via Clio Connect (How to Share a Document via Clio Connect)
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality