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Clio for Co Counsel / Clio Connect User Receiving Something Went Wrong Error when Trying to Download an Attachment to an Internal (formally known as Secure) Message


  • Some Clio for Co Counsel / Clio Connect Users unable to download Documents attached to Internal Messages


  • Clio Manage 
  • Clio for Clients

Additional Information:



Clio for Co Counsel / Clio Connect User tries to download an attachment to an Internal Message and receives this error: "Sorry, something went wrong. We’ve been notified about this issue and we’ll take a look at it as soon as possible. Please try again in a few minutes. If this error persists please email us at to let us know."


  1. Upload the attachment as a Document in Clio (How to Upload a Document in Clio)
  2. Share the Document via Clio Connect (How to Share a Document via Clio Connect)
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