Issue:
- When trying to save a Matter after editing, the load circle continues to spin and does not save.
Environment:
- Clio Web App
Additional Information:
n/a
Causes:
This is possibly due to the fact that there are fields that are missing information, but an error message is not generated. Examples include:
- One or more Required Matter Custom Fields are not completed.
Resolution:
Expand the Custom Field section and complete the Required Custom Field.
- Reminders from Statute of Limitations with no connected Contact. This can be done when a reminder is connected to a Contact that was subsequently deleted.
Resolution:
- Remove the Reminder with no Contact connected or
- Add a Contact to the Reminder
- Click Save Matter