Cannot Save a Matter

Issue:

• When trying to save a Matter after editing, the load circle continues to spin and does not save. 

Environment:

• Clio Web App 

Additional Information:

n/a

Causes:

This is possibly due to the fact that there are fields that are missing information, but an error message is not generated. Examples include:

• One or more Required Matter Custom Fields are not completed.

         Resolution:

         Expand the Custom Field section and complete the Required Custom Field.

• Reminders from Statute of Limitations with no connected Contact. This can be done when a  reminder is connected to a Contact that was subsequently deleted.

         Resolution:

1. Remove the Reminder with no Contact connected or
2. Add a Contact to the Reminder 
3. Click Save Matter