- Unable to receive Clio emails or emails sent by Clio
- Unable to receive password reset email
- Not receiving password reset link
- Email provider
Email providers will try to protect the user from unwanted spam. Sometimes this filter will capture emails that the user needs, such as some Clio emails.
Whitelisting emails lets the email provider know that all emails from this given email are always wanted, and helps prevents these emails from getting filtered out. Because each email provider is different, steps will vary depending on your email provider.
When entering domains to whitelist, enter: @clio.com, @goclio.com, @clio.eu, @goclio.eu, @grow.clio.com
There's a possibility that a User has manually created a filter for these kinds of emails on top of the emails being identified as spam. To locate emails like this, please search whitelist the appropriate email, then search the inbox for that email to pull up those messages.
For information on Gmail, please see: Gmail Whitelist
For information on Outlook, please see: Outlook Whitelist