KCS - Why Can't I Create a Clio Connect Account Through the Email That Was Forwarded To Me?

Objective:

  • Access Clio Connect through forwarded email
  • Create a Clio Connect account from email forwarded to me

Environment:

  • Clio Web App

Additional Information:

If you are forwarded a Clio Connect email from which an account has already been created, you will be taken to the Login page rather than the Signup page. This page will be looking for the credentials created by the person who has already set up their Clio Connect account. 

Answer:

Only one Clio Connect account can be created from a shared resource. 

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