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KCS - How to Stop A Clio Payment Before It Is Processed

Objective:

  • Cancel Clio Payment
  • Stop Credit Card Payment from being Completed
  • Stop Processing Credit Card Payment

Environment:

  • Web App

Additional Information:

n/a

Procedure:

Previous Clio

  1. View the Bill
  2. Choose the Payments subtab
  3. Select Clio Payments History
  4. Click Void by the appropriate payment

 New Clio

  1. View the Bill
  2. Choose the Clio Payments tab from the Payments Section
  3. Click Void by the appropriate payment
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